I did not receive my goods
Hi Duduzile,
Thank you for your review. We're truly sorry to hear that your experience didn't meet your expectations.
We'd like to provide some clarity regarding your order. Your order was placed at 4am on the 3rd April with the collection option selected. At 4:05am, you reached out to us asking how to arrange delivery. As our support hours are from 9am to 4pm, we replied at 9:03am requesting your delivery address so we could send a delivery invoice - unfortunately, we did not receive a response.
Nonetheless, your order was prepared and marked as ready for collection at 10:06am that same morning, and an email was sent to notify you.
We only heard back from you on the 10th of April via phone. During this call, the situation was explained, the delivery address was confirmed, and an invoice for the delivery fee was sent and paid. Your order was then dispatched as soon as payment was received. As per our delivery policy, shipping takes 2-5 working days from the date of dispatch.
We do our best to provide efficient service and we regret any confusion or frustration caused. If there's anything else we can do to assist or clarify further, please don't hesitate to reach out.
Warm regards.
Hi there, I'd like to share how amazing the Shea butter and cocoa butter that are in my hair products I make. It is absolutely amazing and my clients love it as much as I do. Thank you isuvuno naturals for all you do. And for making my. Formulating easier. And also, thank you so much to the amazing lady at the front desk that has so much patients and kindness.
Thank you so much Chanice! Shea and Cocoa butter are the stars of formulations. So glad you are using them in your formulas.
This product is the best I give it 100 stars
Thank you. Love to blend this with jojoba oil, grapeseed oil and some eucalyptus to massage with as it soothes sore muscles and gives me some relief after a long day.
Amaizing Shimmer gold! Im an International makeup artist by trade, makiking my own skincare line and this is one of the loveliest shimmers that i have come across for product usage! I highly recommend it!
This is one of our best sellers. Makes the most beautiful shimmery body oil/balm and it's beautiful in every skintone. Thanks for the feedback.
Great product. Recieved my order really quick. 10/10 experience.
Thank you for your feedback!
I thought it was unrefined. Disappointed because of that but it's coconut oil, maybe it will do what it needs to do. The image showed a solid coconut oil 😭😭😭
Hi Sibahle,
Thank you for your review, we appreciate the feedback. Yes, we only sell conventional coconut oil, as stated on the product page - I'm sorry you missed that. The photos were taken at cooler temparatures, so the coconut oil was solid at room temperature - it liquifies in hot temparature. You may store it in the fridge if you prefer to use it solid.
I bought and made this premix according to the instructions. O my gosh, the soap came out so beautiful, it has a wonderfully rich lather and makes my skin feel so soft. I added lemongrass essential oil and my family is hugely impressed with my soapmaking skills😄. Thank you Isivuno for a wonderful product, I shall definitely be buying it again.
Hi Rhonwyn
Thank you for your feedback. This product was developed to help beginner soapmakers to make good soap with consistent results time and tim again. You are going to find the soapmaking extremely addictive. We wish you well in your journey.
Stunning product! Love, love the packaging. Got good reviews from my customers.
We love to hear this! Thanks for your feedback about our product unrefined Shea butter.
So easy to work with and brings a smooth feel to my cleanser.
Thank you for your feedback. Did you know that this product works well to thicken up liquid Castile soaps as well.
I ordered 1 litre of Cold Pressed Neem Oil on 20 February 2025. I am very impressed with the overall experience and way that I was kept up to date with the courier. It was delivered four days later which included the weekend.
I use a diluted solution to spray on my clivias to protect them from the Amaryllis Borer Moth (Lily Borer). Neem oil is a natural insect repellent.
The price of this product from Isivuno is much cheaper than similar products purchased from nurseries etc.
Ernst Cloete
Thanks Ernst,
We appreciate your feedback. Being a plant lover myself, I know Neem oil to be an absolute treasure in the garden.
Thanks for shopping with us.
Thank you Isivuno Baturals for making my journey easier.
It's an absolute pleasure. Thank you for your orders.
I have used Isivuno for the first time and Im blown away by the quality,my house smells devine,my hair is growing faster,skin feels great,i used this product to all family members and we are no looking back
Hi there! Thank you so much for your amazing review of our Shea Butter and cold-pressed oils. That is a serious power combo! Thank you for choosing Isivuno and we look forward to serving you again in the future. Have a fantastic day!
Smells amazing! Perfect from head to toe—I use it on my entire body including my hair.
It was an absolute pleasure for us to pack your order! Thank you.
Everyone should make their own chocolate with this cocoa butter!
Yes, you can say that again! We are so worried about the current cocoa butter shortages - hopefully, supply stabilises soon! Happy chocolate-making!
I tested my market, starting with 12 bottles. I successfully sold them all and I have satisfied customers coming back for more. Great product.👐💯👐
Hi Angie! We are so happy to hear that you had a successful experience with our Private label Castor Oil 200ml. We are so happy for your satisfied customers. We wish you all the best and hope your business continues to prosper and thrive. :)
Excellent product. It doesn't leave a greasy residue yet still very moisturising and easily applied.
Thank you so much Helen for your kind words about our Shea Aloe Natural Cream Base! We're thrilled to hear that it provides excellent moisture without leaving a greasy residue. We take great pride in this formulation and we're so happy that it's working well for you. Thank you for choosing our product!
I liked the paper bag packaging and freshness of the products. The poducts have a real fresh smell. Being organic, I am considering using it as a 'herb mix' and use it for internal consumption. If the products are organic and without any additives, this would make a great addition to any health smoothie!
Hi there,
Thank you for taking the time to leave a review for our Lemon Peel Powder. We're so glad to hear that you are happy with the packaging and freshness of our product. We take great care in ensuring that our products are of the highest quality.
Thank you for choosing our product and for your kind words. We hope you continue to enjoy it!
Adding cocoa butter to our product was the best decision I've made! I appreciate the input from the ladies at the store; they were absolutely right about it being a more luxurious ingredient for our body butter. I will definitely recommend this addition to others. Thank you!
! Thank you for leaving such a positive review about our Cocoa Butter - Food Grade.
We take great pride in providing luxurious ingredients for our customers and we are glad to hear that it was a success for your body butter.
World-wide shortage is currently affection our supply and pricing. Please make sure you secure enough for yourself as prices are highly unstable at the moment.
Thank you for recommending it to others. We truly appreciate your support. Have a wonderful day!
i love your great service i ordered on Thursday my products and Monday i received my order, now i can start my new business venture and looking forward to order more products from you,,,,, i love the products i used so far coconut oil and the glycerine.
Hi there! Thank you, thank you, thank you for your wonderful review. We are so happy to hear that you received your order quickly and that our products have been a great addition to your new business venture. We truly appreciate your support and are honored that you chose our products. Wishing you all the best for your new venture and we can't wait for you to try more of our products. Thank you again!
i purchased this product for candle making, i was happy with the end result, my candles look great. added to paraffin wax to harden the candle. highly recommend.
Hi Jacky, thank you for sharing your positive experience with our Stearic Acid! We're happy to hear that it worked well for your candle making and gave you great-looking results. Candles can definitely be tricky, but we're glad our product helped harden the wax. Thank you for choosing us for your candle making needs. We appreciate your trust in our product. Happy crafting!
This luxury soap base really simplified the process of soap-making. The instructions that came with it were pretty clear and precise. The oil & butter blend was really easy to work with and gave a beautiful loaf of soap!
We are thrilled to hear that our Basic Handmade Soap Mix made your soap-making process easier. This is exactly why our Soap mixes were formulated - to make the process of making cold processed soap easier.
We hope you continue to enjoy our products. Happy soap-making!
Your products are perfect for our organic barber beard oils. Our clients love the moisturizing (without the greasiness) effect and consistency of the oils.
Service is always excellent, the ordering process is smooth and delivery is quick. Thank you !
Thank you for choosing us and our products, we trully appreciate being of service to you!
Would recommend it to anyone e
Thanks Nomonde,
We are very happy to see how castor oil has taken off over the past few years because of its health benefits. I hope you continue to enjoy using yours.
I really love the smell and it makes my skin feel soft❤️
Hi there,
Castile liquid soap is trully special - and even better paired the the Rose Geranium scent blend.
Thank you for your feedback and purchase.